How IT Works

Advanced Support requires a high speed internet connection between you and our technician. This connection allows our technicians to provide virtual hands on support.

Having a computer onsite with internet access is required for Advanced Support. Your DVR or router may initially not be accessible so your onsite computer will allow the technician access.

Router Troubleshooting and Configuration: (billed in 1 hour increments, 1 hour minimum)

Includes:
• DHCP or STATIC IP LAN addressing for your DVR
• Opening and forwarding of Ports to your DVR
• Remote access setup and troubleshooting for your DVR

Does not include:
• Physical installation of equipment
• Initial setup of high speed internet access (this is done by your internet service provider)
• Configuration of other manufacturer's equipment

Information and items you'll need on hand prior to the call:
1. A computer with internet access at the DVR location.
2. Your Internet service provider name and phone number
3. Know whether you have dynamic or static IP addressing (if you are not sure check with your provider)
4. Know the Make and Model of your modem and or router
5. Know your User name and Password to access your modem and or router.

Before you buy understand the following guidelines:
1. Advanced support is nonrefundable.
2. All work is performed remotely (virtual hands on)
3. You must have a form of high speed internet access at the site.
4. You are responsible to provide the technician with basic information about your Internet connection and equipment.
5. Prior to work you must make your payment here online, your receipt # is your access code for your support call.
6. A one hour minimum charge is required for any advanced support call. Supports calls exceeding one hour are billed in subsequent one hour intervals prior to work.
7. Time may be broken into 15 minute intervals at your technician's discretion. Any remaining minutes not used within seven days from the date of purchase expire and are nonrefundable.