Consulting and Configuration complete: (One set price, up to 7 hours of work)

Includes:
• Planning and layout assistance by telephone and email
• Purchasing advice
• Network configuration on your DVR
• Router configuration specific to your DVR
• Camera configurations on you DVR
• Alarm configurations on you DVR
• Remote access setup for your DVR
• Remote access setup for your computers
• User account setup and access rights on your DVR
• Training on DVR and remote software usage

Does not include:
• Physical installation of equipment
• Initial setup of high speed internet access (this is done by your internet service provider)
• Configuration of other manufacturer's equipment

Information and items you'll need on hand prior to the call:
1. A computer with internet access at the DVR location.
2. Your internet service provider name and phone number
3. Know whether you have dynamic or static IP addressing (if you are not sure check with your provider)
4. Know the Make and Model of your modem and or router
5. Know your User name and Password to access your modem and or router.

Before you buy understand the following guidelines:
1. Advanced support is nonrefundable
2. All work is performed remotely (virtual hands on)
3. You must have a form of high speed internet access at the site.
4. You are responsible to provide the technician with basic information about your Internet connection and equipment.
5. Prior to work you must make your payment here online, your receipt # is your access code for your support call.
6. The 7 support hours may be divided into 30 minute intervals at the technicians discretion but any unused hours or minutes expire and are nonrefundable 30 days from the date of purchase.